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Q: Is it safe shopping on Chuanhaolife.com? |
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A: Absolutely safe. We adopt Service System to safeguard
your personal information, including your name and
address. Generally speaking, when you deliver data
through net, trading companies would keep your personal
information secret. |
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Q: My personal information is required here.
What is it used for? |
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A: We will record
your personal information so that you can save time
by avoiding rewriting it every time you go shopping
here. At the same time, it's convenient for us to
provide you dependable service in time. |
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Q: Why should we register on Chuanhaolife.com
before shopping here? |
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A: If you go shopping after registration on Chuanhaolife.com,
you will leave the record of your personal hobby and using
condition, such as information of payment and address
where the goods were sent out. And the information can
be used at any time you visit here again.
Being the registered user, you can completely enjoy
yourself here with individualized services.
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Q: Why should we join the members? |
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A: 1. It's free for you to join the members!
2. You will receive news about latest goods and preferential
activities on Chuanhaolife.com
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Q: Members' mail address can be changed by member
themselves? |
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A: Of course! But it isn't open to members at present.
Please send E-mail to tell us the following information:
a. What's your original member E-mail address?
b. What do you want change it into?
c. Please send information of your birthday to us for
Member's ID-checking.
Then we will change your member's mail address according
to your request.
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Q: How about the goods delivery and how much will
I be charged for posting? |
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[ Internal Area ]
Normally, we shall prepare goods your ordered and send
them to you within three or five workdays( not including
holidays). The goods can be received within three days.
If you haven't received your goods in seven days, please
contact us:
E-mail: FloraHung@mail.chuanhao.com
Tel: 886-02-23774848 Fax:
886-02-23782976
We will ascertain the cause and handle it as soon as
possible.
Anything unexpected happens such as goods running short
temporarily, inventory etc. we will give you a telephone
to tell you the reason and ask for your opinion whether
you prefer waiting.
[ External Area ]
Please send mail to FloraHung@mail.chuanhao.com
and tell us your address for posting, and we will tell
you how much you shall pay for posting by E-mail. |
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Q: What shall I do if I want to return goods? |
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A: The consumers of Chuanhao Life all have rights to consider
about it during seven days after received the goods. The
goods to be returned must be absolutely new and well wrapped
as the one we sent to you, if not, they can't be returned.
Before you returned your goods, please send e-mail to
FloraHung@mail.chuanhao.com
or call us at 886-02-23774848 to tell us the reason of
your returning, and then post your goods and invoice to
the first floor of No.226 on the third section of east
part of HePing Road in 106 Taipei. (Please afford the
transportation expenses by yourself.) After our checking,
we will send E-mail to inform you about returning payment.
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Q: How can I post the goods back? |
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A:Before your posting, please contact us by phone so as
to confirm the addressee and the address. When you
post the goods back, please keep it original appearance
(including goods, fittings, the manual, the letter of
guarantee, the invoice and the sending receipt), make
them well wrapped and send to the place we appointed
by registered or express delivery.
The postage shall be paid by you temporarily. If it
is our faults to cause you so much trouble, when we
receive the goods which need to be returned or changed,
we will give the postage back to you by check or bank
remittance. |
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Q: How long we can receive our payment for goods
after return the goods? |
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A: We will remit money to you by bank within 14 workdays
after the return procedure is finished. We will call you
or send e-mail to you to ask for your bank account before
remittance.
Especially: If your return is not caused by goods' own defects, we will deduct
the postage and NT$150
as the expense of the whole process from your returning
payment.
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Q: How about your goods-changing policy if the
goods have defects originally or they are damaged
during the delivery? |
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A: When you find the goods have defects originally or
they are damaged during the delivery, if you post them
back with original packing to us within 7 days after receiving,
we will change them into new ones and send to you again.
The postage will be given to you by check or bank remittance
in 1 or 2 weeks after we receive the goods.
If beyond 7 days, the manufacture shall be responsible for your goods according
to the warranty.
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Q: What kinds of goods can't be returned? |
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A: Those posted back beyond stipulated time can't be returned.
(Postmark and receipt of receiving goods will be proof.)
Those in any lack of goods, fittings, the manual, the letter of guarantee,
the invoice or the sending receipt can't be returned.
Those customized according to the request of customs
can't be returned.
Those sold as special offers can't be returned.
Those which are damaged, dirtied, worn in packing
or can't be recycled by manufacture caused by unsuitable
using can't be returned.
Those like foods and medicines once opened can't be
returned.
Those free gifts which have defects can be changed
but not returned.
If your return is not caused by goods' own defects,
you should pay us NT$150 as
the expense of the whole process..
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Q: Do we need pay for E-mail Notifications subscribed? |
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A: E-mail Notifications are absolutely free at present.
If anything will be changed, we will inform our customers
beforehand. |
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Q: Is there any limitation on the amount of E-mail
Notifications subscribed? |
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A: E-mail Notifications on Chuanhaolife.com are absolutely
free and not limited on amount you subscribed. Welcome
to subscribe our E-mail Notifications! |
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Q: Can I appoint the place for the goods' delivering? |
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A: We can send your goods to the place you appointed,
but only in the main island. |
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Q: There are many wrong codes on my web page,
why? |
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A: If you find wrong codes on your web page, please check
your IE Explorer and confirm whether it is 4.0 edition.
If it is under 4.0, there will be wrong codes. Moreover,
please check your web page explorer and confirm whether
your coding is complex font. |
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Q: If I still have other questions, how can I
contact you? |
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A: If you can't find answers in FAQ or you have some suggestion
to give us, please contact us: E-mail: FloraHung@mail.chuanhao.com
Tel: 886-02-23774848 Fax:
886-02-23782976
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